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Building and managing a virtual agent has never been so easy — because we do it all for you.
CallMiner is the global leader in conversation intelligence to drive business performance improvement.
With more than 30 years in the customer service/call center industry, we know first hand the impact that personalized conversations and automated pro…
100% of customers are engaged in a proactive conversation that updates them on their appointment time and enables them to change/cancel it.
“Natural Language Processing is a discipline in and of itself, and Call Journey makes it easy to understand and adopt.
High accuracy rate and recall rate to measure team performance on 100% of conversations in a way which aligns with the company’s and local government…
Use our sentiment mapping to understand how customers are talking about your product, service, and competition.
Provide the best experience for every customer by understanding who they are, what they need, and how to prepare your agents to deliver exceptional C…