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High accuracy rate and recall rate to measure team performance on 100% of conversations in a way which aligns with the company’s and local government…
With more than 30 years in the customer service/call center industry, we know first hand the impact that personalized conversations and automated pro…
Track contact influence and decision-making roles, easily accessible for every prospect on calls or in review meetings.
Perfect to use as a search filter or to identify coaching opportunities and best practices.
Right when you need it.
Only authorised users within your organisation can listen to conversations with your customers.
Want to see how it works?
Interact provides guidance on what to say, when to say it and at the same time, coaches your sales agents on good behaviors and emotional intelligenc…
“Natural Language Processing is a discipline in and of itself, and Call Journey makes it easy to understand and adopt.